First Thought Equine Ltd
Little Duskin Farm
Covet Lane
Kingston
Canterbury
Kent
CT4 6JS
United Kingdom
Online Orders Returns Form
We hope you are happy with your purchase. Should you wish to return an item for exchange or refund, we will be happy to do this provided that the item is in a fully resalable condition.
Returns must be made within fourteen calendar days of receipt; items must be unused and in original, undamaged packaging with all labels attached.
We regret that we are unable to offer free postage on exchange and returned items. Please complete your card details below to cover postage if you have requested an exchange. If you prefer, please enclose a cheque for the original postage cost to First Thought Equine Ltd.
Please complete the following steps:
Please contact us by email to advise us of your return
Complete the form below and enclose with your parcel
Complete your card details (if requesting an exchange)
Send your parcel to us at the address on the top of this form
Please obtain, and retain, proof of postage.
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Personal details
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Name |
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Address |
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Telephone Number |
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E-mail Address |
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Items Being Returned
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Order Number: |
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Item |
Replacement Size (if needed) |
Fault (if applicable) |
Price |
Reason Code * |
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* Reason Codes: 1. Wrong Size 2. Not as expected 3. Faulty Product (please give details below);
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Further Details of Exchange/Refund/Fault |
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Credit/Debit Card Details (please complete this section only if requesting an exchange)
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Card Number: |
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Start date: Expiry date: CVC/Security No: |
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Tick as appropriate: Refund Exchange
For further details on our returns policy please see our Terms and Conditions at www.wowsaddles.com
Signature Date
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